Platform & Marketplace RulesLast Updated: September 22, 2026POPIA & GDPR Compliant
Marketplace & Listing Policy
Rules governing vendor onboarding, product listing criteria, prohibited goods, and transaction integrity.
1. Seller Verification & Heritage Standards
All sellers must complete commercial verification (such as CIPC registration in South Africa or national trade registration) and provide authentic provenance details for their heritage goods.
2. Prohibited Goods Catalog
Strictly prohibited items include:
• Endangered plant or animal species (CITES protected items like ivory or wild pelts).
• Illegal narcotics or unverified pharmaceutical compounds.
• Counterfeit textiles falsely claiming authentic Kente, Mudcloth, or Shweshwe origins.
• Stolen archaeological or sacred cultural artifacts.
Related Policies in Platform & Marketplace Rules
Community Guidelines
Standards of respect, authenticity, safety, and cultural integrity required of all participants in the Living Culture Health ecosystem.
Acceptable Use Policy (AUP)
Technical, network, and operational rules governing the acceptable usage of our APIs, servers, and website services.
User-Generated Content Policy
Guidelines regarding reviews, photos, artisan narratives, and customer submissions.
Seller & Vendor Master Agreement
Comprehensive terms governing artisan stall registration, order fulfillment standards, commission rates, and payout schedules.
AI Usage & Model Transparency Policy
Transparency regarding our use of the Google Antigravity Agent and Gemini models for cultural assistance, search categorization, and heritage storytelling.