Commercial, Shipping & RefundsLast Updated: September 22, 2026POPIA & GDPR Compliant
Order Cancellation Policy
Buyer cancellation windows prior to dispatch and seller fulfillment cancellation guidelines.
1. Buyer Cancellation Window
Buyers may cancel orders directly from their tracking dashboard within 2 hours of payment confirmation before parcel packaging commences.
Related Policies in Commercial, Shipping & Refunds
Refund & Cancellation Policy
Customer refund rights, return windows, cancellation rules for physical goods and cultural village bookings under the CPA.
Shipping & Delivery Policy
Logistics protocols, courier partners (The Courier Guy & Pudo Lockers), regional delivery timeframes across 54 African nations, and customs tariffs.
Returns & Exchanges Policy
Detailed step-by-step instructions for booking return courier waybills and completing exchanges.
Payment & Security Policy
Accepted currencies (ZAR, USD, EUR, NGN, KES), 3D-Secure card tokenization, and anti-fraud protections.
Subscription & Vendor Billing Policy
Rules regarding premium artisan vendor memberships, recurring billing cycles, and cancellation procedures.
Seller Fees & Commission Schedule
Clear breakdown of our standard 8% commission rate, payment gateway fees, and payout schedules for merchants.