Commercial, Shipping & RefundsLast Updated: September 22, 2026POPIA & GDPR Compliant
Shipping & Delivery Policy
Logistics protocols, courier partners (The Courier Guy & Pudo Lockers), regional delivery timeframes across 54 African nations, and customs tariffs.
1. Logistics Partners & Coverage
We partner with The Courier Guy, Pudo Smart Lockers, and regional air freight operators to deliver across Southern Africa (SADC), West Africa (ECOWAS), East Africa (EAC), and globally.
2. Estimated Delivery Timeframes
• South Africa Domestic (Door-to-Door / Pudo): 2 - 4 business days.
• Regional SADC (Namibia, Botswana, Zimbabwe, Mozambique): 5 - 8 business days.
• West & East Africa (Nigeria, Ghana, Kenya, Ethiopia): 7 - 12 business days.
• International Diaspora (UK, Europe, USA, Canada): 10 - 15 business days with tracked waybill.
Related Policies in Commercial, Shipping & Refunds
Refund & Cancellation Policy
Customer refund rights, return windows, cancellation rules for physical goods and cultural village bookings under the CPA.
Returns & Exchanges Policy
Detailed step-by-step instructions for booking return courier waybills and completing exchanges.
Payment & Security Policy
Accepted currencies (ZAR, USD, EUR, NGN, KES), 3D-Secure card tokenization, and anti-fraud protections.
Subscription & Vendor Billing Policy
Rules regarding premium artisan vendor memberships, recurring billing cycles, and cancellation procedures.
Seller Fees & Commission Schedule
Clear breakdown of our standard 8% commission rate, payment gateway fees, and payout schedules for merchants.
Order Cancellation Policy
Buyer cancellation windows prior to dispatch and seller fulfillment cancellation guidelines.