Refund & Cancellation Policy
Customer refund rights, return windows, cancellation rules for physical goods and cultural village bookings under the CPA.
1. Physical Goods Returns (7-14 Day Window)
Under the South African Consumer Protection Act, consumers have the right to return non-perishable goods within 14 days of delivery if defective, damaged in transit, or materially different from the listing.
Note: For hygiene and safety reasons, opened botanical remedies, unsealed edible oils, and custom tailored ceremonial attire cannot be returned once unsealed unless defective.
2. Cultural Excursion & Retreat Cancellations
• Full Refund: Cancellations made 7+ calendar days before the scheduled excursion date.
• 50% Refund: Cancellations made between 3 and 6 calendar days prior.
• Non-Refundable: Cancellations within 48 hours of the event due to upfront host preparation costs.
3. Refund Method & Processing Time
Approved refunds are credited back to the original payment method (card/EFT) within 5 to 7 business days.