Platform Transparency & HelpLast Updated: September 22, 2026POPIA & GDPR Compliant
Report a Problem or Technical Glitch
Submit an issue report regarding payment bugs, delivery waybill glitches, or website malfunctions.
1. Rapid Technical Resolution
Our engineering team monitors technical bug reports 24/7. Provide details below for swift assistance.
Related Policies in Platform Transparency & Help
About Us & Pan-African Mission
Our founding purpose: connecting 54 African nations, empowering indigenous makers, and preserving authentic cultural heritage through sovereign digital commerce.
Contact Us & Regional Desks
Direct communication channels for order inquiries, vendor onboarding, regional shipping waybills, and headquarters support.
Help Centre & Knowledge Base
Frequently asked questions regarding ordering, tracking parcels with Pudo/Courier Guy, booking retreats, and seller tools.
Information Officer & Privacy Contact
Statutory contact details for our POPIA Information Officer and GDPR Data Protection Officer.
Report Abuse, Fraud or Counterfeits
Confidential channel to report fraudulent stores, counterfeit artisan goods, harassment, or scam attempts.
Security Measures & Vulnerability Disclosure
Our technical security posture, AES-256 encryption, TLS 1.3 standards, and responsible security vulnerability reporting guidelines.
Accessibility Statement
Our commitment to WCAG 2.1 Level AA accessibility standards, screen reader compatibility, and inclusive design for all African and global users.
Law Enforcement & Legal Requests Guidelines
Procedures for government bodies, law enforcement, and courts seeking records under lawful subpoenas and warrants.
Third-Party Services & Integrations Directory
Comprehensive list of external software providers, cloud infrastructure, payment gateways, and social platforms used by our system.
Authorized Subprocessors & Data Processors
Official list of authorized third-party data subprocessors handling personal information on behalf of Living Culture Health under POPIA and GDPR.